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Delivery & Returns

Delivery Information

Delivery is available every Tuesday to Friday throughout Metro Melbourne. There is a $15 flat rate delivery fee and a minimum spend of $50 for orders requiring delivery however there is no minimum spend for orders picked up in store.  Please note we provide free delivery for pie drive fundraisers.

Please contact Okka Pies directly if you have any special requirements that you wish to discuss.

For food safety reasons, Okka Pies will not be delivered to an unattended delivery address so please ensure someone is present to accept your delivery. 

Okka Pies products will either be delivered in a fully refrigerated food vehicle or delivered in a foodsafe chill box, complying with food safety standards.  Upon receipt of your Okka Pies, products should be stored in a fridge, freezer or cold storage unit.

Unfortunately we are not able to guarantee an estimated delivery time until two days prior to your delivery however we will contact you prior to your delivery to advise an approximate delivery time.

Please mention any special delivery instructions in the comments section when placing your order.

 

Fundraising

Delivery for fundraising is available Tuesday to Friday and other days by prior arrangement.  Please refer to the fundraising page for further information relating to delivery for fundraising orders. Delivery for fundraisers is free.

 

Returns

Your Okka Pies products are freshly made to order and delivered in a refrigerated vehicle.  We are a small business and each order is individually made, packed and checked.  We take great care when making your pies to order and we take pride in the quality of our products.  We also expect that your order will arrive in the same condition.  If your order arrives in an unsatisfactory condition, please contact us immediately to discuss a solution.

Please note, it is at our discretion whether we refund or replace any unsatisfactory products.  Refunds or replacement products will only be provided where evidence is available that the products received were not in a satisfactory condition.  We are unable to accept returns or provide a refund if you simply change your mind.